News & Views

11th June 2021

QR Code Check-in Made Easier

The Victorian Government QR Code Service has enabled the introduction of Kiosk, a venue-assisted check-in, to make it even easier for workers and visitors to check-in at your premises.

Check-in at venues is essential to support contact tracing in the event of a COVID-19 incident. However, there may be times when a visitor cannot check themselves in for a variety of reasons including not having a smart phone. Venue-assisted check-in through the new Kiosk feature will make it easier to capture their details.

The new Kiosk feature of the Service Victoria app lets businesses use their own smart phone, tablet or computer to help visitors to check-in if they cannot do so themselves. 

As previously outlined, from 28 May all venues and businesses required to undertake electronic record keeping must use the Victorian Government QR Code Service through the Service Victoria app. 

All visitors with their own smart phone should check themselves in using the QR code via the Service Victoria app, which can be downloaded via the Apple store or Google Play store.  

What is Kiosk check-in?

Kiosk check-in is a simple form to help staff record a visitor’s first name, last name and contact phone number electronically on the venue's device. The Kiosk check-in is linked to a defined location or area at your venue, registered with the Victorian Government QR Code service. 

The form can be set up on any device with a modern web browser, such as a desktop, laptop, tablet or a mobile  phone - whatever is most suitable to your venue.

How do I set up the Kiosk check-in on my device?

To set up Kiosk check-in for your venue, follow these steps.

Step 1: Log in to the Victorian Government QR Code Service  

Step 2: Select the location / area of your venue where you would like to have the Kiosk check-in available. This could be an existing location /area or a new one created for this purpose. 

Step 3: Nominate a Kiosk Contact, by clicking on the pencil icon to edit the screen. 

Step 4: Enter the Kiosk Contact details 

  • If the location contact details are the same for the Kiosk Contact, tick the Copy Existing Location Contact details checkbox and select Save. The contact details will be copied across automatically.
  • If you would like to nominate a different Kiosk Contact person, enter their details in the Kiosk Contact details section and select Save

The Kiosk Contact will receive an email with a Kiosk Code and instructions for setting up the Kiosk check-in on your selected device. 

Step 5: Enter the Kiosk Code on your selected device and complete the setup. Make sure you apply the same hygiene rules as in any high-touch area.

Remember to stay COVIDSafe

All businesses must have a COVIDSafe plan for onsite operations. Businesses must review and update their COVIDSafe Plan regularly, especially when restrictions or public health advice changes. Find out more at coronavirus.vic.gov.au.

For further support with the Kiosk check-in, call Business Victoria on 13 22 15.