News & Views

25th July 2019

Energy Safe Victoria - ESVConnect and Certificates of Electrical Safety


Below and on the following pages are links to important information for electricity professionals in relation to the COES system, purchasing COES and prescribed and non-prescribed work.


From 22 July, when ESVConnect is live:

  • Paper COES may only be lodged via the IVR system. Call 1300 360 366 and follow the prompts
  • Online Services will remain operational, to allow the completion of COES already in progress
  • Unused certificates will be migrated to ESVConnect and available for use
  • ESV will not amend Certificates

ESVConnect instruction videos

User videos
1. 1st login – This video describes the process all existing online services users must use to upgrade their account to ESVConnect
2. Purchase Certificates – This video describes the process to follow when purchasing Certificates in ESVConnect
3. Complete Certificate of Compliance - This video describes the process to follow to complete a Certificate of Compliance in ESVConnect
4. Complete Certificate of Inspection - This video describes the process to follow to complete a Certificate of Inspection in ESVConnect
5. Distribute Certificates - This video describes the process to follow to distribute a COES to a customer/Distributor in ESVConnect
6. Roadshow – presentation delivered to the electrical industry from May 2019


ESV is the independent technical regulator responsible for electricity, gas and pipeline safety in Victoria. Within this role, we are responsible for the issue, sale, acceptance and overall management of Certificates of Electrical Safety (COES) and the electrical tradespeople who must complete and issue COES upon completion of electrical installation work.

The Electricity Safety Act 1998 and Electricity Safety (Installations) Regulations 2009 require a Certificate of Electrical Safety (COES) to be issued for all electrical installation work.

The certificate of electrical safety system is structure to

  • improve electrical safety for the general public, electricity customers and electrical workers,
  • ensure all electrical installation work is undertaken only by qualified persons, and
  • ensure completed electrical work is available to be audited for compliance educate industry participants.

ESV provides COES to the industry in two ways: electronic (ESVConnect) and paper form (COES).
It is the Responsible Person’s (RP’s) duty to confirm that all details are correct at the time of purchase, so as lodgement can be performed successfully at the completion and testing of the electrical installation work.
Failure to comply with these requirements is a criminal offence and licensed workers who do so may be subject to disciplinary action which could result in the suspension or cancellation of their licence.


Need more support?

For advice and information about COES or using ESVConnect for COES, contact COES team in the following ways:
• Fill in  contact form
• ‘Ask A Question’ in ESVConnect
• Email to
• Call our COES team on 03 9203 9700 – select option 3.