Returns & Refunds
Any goods purchased at the full price with no conditions of sale can be returned within 30 days.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (where applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
In the case of paid-events a full refund will be made if the booking is cancelled more than 7 days before the event, and that will be credited to you within 14 days.
All requests for refunds should be sent to the NECA chapter you have purchased the goods from (see www.neca.asn.au for contact details).
Late or missing refunds (where applicable)
If you haven’t received a refund within 14 days, first check your bank account or your credit card company, it may take some time before your refund is officially posted.
However if nothing arrives within the next billing period of your credit card contact the credit card provider or appropriate bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
Exchanges (where applicable)
We only replace items if they are defective or damaged. If you need to exchange something for the same item, send us an email at email@example.com and send your item to the chapter from which you purchased it ( www.neca.asn.au ).