Infinity Cables

31 May 2017

The Infinity Cables importer has now been fined for selling the non-compliant electrical cables in Australia. But almost 50% of the cable is still unidentified in NSW. SA and the ACT also still have 30% unidentified.
Any home owner in NSW, SA or the ACT, should have a licensed electrician check their home to be sure it doesn't contain infinity cable.



  • In NSW, 2384 kilometers of Infinity cabling was laid between 2010 and 2013.
  • 433 properties have been declared safe, however 74 per cent of the dangerous cabling is yet to be remediated in homes.
  • However, up to 50% is still to be identified.
  • NSW Fair Trading is the regulator responsible for the recall in NSW (the ACCC has overseen the issue nationally though).
  • A recent house fire in Malaysia this year – with a similar cable being blamed, has brought the subject back to our agenda.
  • NECA recommends that home owners who are not sure if they have this cable or not should have an inspection (undertaken by a licensed electrician), and it will cost up to $200.
  • Remediation is still the responsibility of the supplier of the cable (if that company can be identified).
  • If a home owner simply asks the electrician who does the inspection to replace the faulty cable, the home owner must pay for this work.
  • The ACCC and Fair Trading have both instructed electricians to make contact with any previous clients if they suspect they may have installed Infinity cables  (this is not optional).
  • NECA is pushing for a national register but this isn’t supported by NSW Fair Trading who believe the existing system is adequate.
  • Queensland, Victoria, Tasmania, Northern Territory and Western Australia have made good progress. WA, TAS & NT have accounted for 100 per cent of the cable laid.  Queensland has accounted for 96 per cent, Victoria has remediated 80 per cent, South Australia and the ACT have accounted for 70 per cent.  So NSW is well below every other State or Territory in the remediation process.
  • NSW Fair Trading Commissioner Rod Stowe says the mandatory recall of 25 NSW traders would continue until 100 per cent of the cables sold or installed were accounted for.
  • He also said that NSW has an established electrical approval regime, adding that all electrical cable will require additional testing and approval from January 29, 2018.
  • Masters, Thrifty and Mitre 10 were among the major homeware retailers to supply Infinity cables and are meeting most of the recall costs.
  • The Supreme Court fined the Infinity importer, Lu Luo, $18,000, plus an additional $15,000 in court costs, for selling the non-compliant electrical cables.



What cables have been recalled? All sizes and configurations of the white TPS (thermoplastic-sheathed) and Orange Round mains power cables, branded Infinity and Olsent.

How do I check if the recalled cables are installed in my house? Don't attempt to inspect cables yourself. If you have had electrical wiring work carried out on your home or business in 2010-2013 (in NSW), 2011-2013 (in ACT), 2012-2013 (in Victoria, Queensland, South Australia & WA) and in 2013 (in Tasmania) you need to contact an electrician to check if recalled Infinity electrical cables were used.

Who pays to get it fixed? If an electrician supplied and installed Infinity cables in your home, then you are entitled to ask the person to arrange for you to receive a remedy from one of the cable suppliers undertaking a recall.

I have just purchased the property, so who pays to have my house inspected and fixed? If you have the recalled Infinity cable, some of the costs of inspection may be met under the recall if you can also determine which cable supplier it came from. If you don't have any of the cable, you will have to meet the costs of inspection yourself.​



Wendy Ramjee - Executive Assistant to CEO
T: (02)  9439 8523
National Communications and Marketing Manager
T: (02)  9439 8523